Customer Success Manager - French speaker
On-siteDublin, Leinster, Ireland
Job Summary
Conduct daily customer success activities by assessing capabilities, evangelizing Salesforce Clouds, and guiding organizational strategy and governance. Build executive-level relationships with IT and business leadership to solidify partnerships, while proactively identifying risks and implementing adoption paths with timelines and enablement plans. Deliver business value by understanding key challenges, recommending advisory experts, and communicating technical updates regarding product changes or outages. Partner directly with customers across varying market segments to accelerate investment return and drive innovation through deep industry and product knowledge.
Required Qualifications
- Experienced professional with 7-10 years of relevant industry expertise
- In-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industry
- Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers
- Ability to drive effective and influential conversations at the C-level; facilitate difficult discussions and be adept at handling objections
- Fluency in French & English is required for this opportunity
- Degree or equivalent proven experience required
Desired Qualifications
- Solid understanding of Salesforce product and platform features, capabilities, and best use
- Ability to articulate the importance and value of Governance to Business and IT executives
- A good understanding of enterprise architecture principles is strongly preferred
- Ability to quickly grasp and clearly explain technological and business concepts
- Serve as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success
- The ideal candidate should have an understanding of a retail company's e-commerce strategy, including omnichannel integration and online sales support, as well as insight into customer lifetime value, digital engagement, and conversion optimization
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