Customer Success Manager (Fortune 500 Segment)
Remote · United States or San Francisco, California, United States
Job Summary
Own the post-sales relationship for a portfolio of Fortune 500 clients — from onboarding to ongoing account management. Lead enterprise-scale implementations, including multi-region deployments, integrations with HRIS/ATS systems (Workday, SAP SuccessFactors, Oracle), and compliance/security reviews (SOC 2, HIPAA, GDPR, NYC Local Law 144). Develop executive-level success plans that align Symbal’s AI Recruiters to each client’s strategic hiring initiatives (DEI, global talent expansion, cost reduction). Train and enable client teams across Talent Acquisition, People Ops, IT, and Compliance on how to maximize usage and performance of Symbal’s AI Recruiters. Analyze and present ROI metrics — sourcing velocity, cost per hire, time-to-fill, candidate satisfaction, retention — to demonstrate value and secure renewals or expansions. Be the voice of the customer internally, influencing Symbal’s product roadmap with enterprise needs and ensuring compliance and security requirements are met. Drive adoption and upsell new modules (AI Sourcing, AI Reference Check, AI Coach) based on evolving client priorities. Partner cross-functionally with Sales, Product, and Support to deliver a seamless experience across all stages of enterprise deployment.
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