Customer Success Manager (f/m/d)
HybridBerlin, State of Berlin, Germany
Berlin, State of Berlin, GermanyHybridFull Time
Full Time
Job Summary
Own a portfolio of mid-market B2B customers to drive adoption, retention, and expansion by building trusted relationships with executive sponsors and operational users. Run scalable onboarding programs that shorten time-to-value and create standardized Success Plans tied to customer goals and measurable KPIs. Use product and usage data to identify churn risk and upsell opportunities, then communicate customer needs and feedback to Product Management. Monitor customer health and proactively mitigate risks while improving team playbooks for consistent, scalable outcomes.
Required Qualifications
- 3+ years of Customer Success Management (or commercial Account Management) in a B2B SaaS environment with proven results in retention and expansion
- Track record of managing multiple mid-market accounts and delivering measurable outcomes
- Strong stakeholder management and project management skills - able to influence at executive and operational levels
- Comfortable working with CRM, customer-success and analytics tools (experience translating data into action)
- Native-level German and fluent English
Desired Qualifications
- Nice to have: experience in procurement, supply-chain management or procurement tech startups
- Affinity for tech and data-driven decision making
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