Customer Success Manager
RemoteBangkok, Bangkok, Thailand or Thailand
Job Summary
Analyze clients' current setup, website, booking engine, PMS, and OTA presence to identify growth opportunities and build clear recommendations. Guide hoteliers through regular calls and on-site meetings in Bangkok/Pattaya to implement solutions that drive measurable revenue growth. Conduct at least 15 in-person meetings monthly and track the number of successfully implemented recommendations. Requires native Thai, advanced English, and 1+ year of hands-on experience in account management, sales, or customer success within the hotel industry. Based in Bangkok/Pataya with travel across the region. Competitive salary with commissions, full-time remote hours, and support from an international team.
Required Qualifications
- Based in Thailand (Bangkok/Pattaya) region, ready to travel across Bangkok/Pattaya
- Native in Thai, advanced English
- CRM proficiency
- a strong customer-oriented mindset
- Based in Bangkok/Pattaya, Thailand
- At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines
- Strong communication skills, both written and verbal Thai and English
- Very proactive, able to build strong relationships with clients
- Strong analytical skills
- Comfortable with CRM and computer software (Excel, Power BI)
- Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira)
Desired Qualifications
- Experience in active sales or customer success is a plus
- Understanding of hotel revenue structure, internal operations, and systems (booking engine, OTA, PMS, channel manager)
- Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage
- Knowledge of revenue structure of hoteliers would be a great advantage
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