Customer Success Manager (Europe)

Customer Success Manager to manage Enterprise customers in Europe and APAC, focusing on retention and growth through onboarding, value alignment, risk/opportunity analysis, cross-functional collaboration, and driving renewals and expansion. Responsibilities include leading onboarding sessions, translating product features into business value, monitoring KPIs and health metrics (NPS, churn risk), coordinating with Product/Engineering for effective configuration, sharing best practices, and contributing to case studies with Marketing. Fluent in English and Russian with a track record of enterprise relationships, excellent communication, proactive portfolio management, and ability to scale success across a global, remote-first team. Team collaboration and cross-functional coordination are key to driving higher net revenue retention and customer advocacy.