Customer Success Manager, Enterprise
$90,000–$112,000 year
HybridBethesda, Maryland, United States
Job Summary
Act as an extension of strategic customers to drive product adoption, retention, and growth by cultivating deep relationships with executive sponsors. Develop and execute strategic account plans, deliver business reviews, and proactively identify renewal risks while collaborating with internal teams to remediate issues. Nurture accounts through the full subscription lifecycle, educate clients on new features, and capture feedback to enable product improvement. Monitor utilization trends, manage expectations, and communicate technical information tactfully to non-technical audiences. This hybrid role requires a minimum of three days in the office and offers a base salary of $90,000 to $112,000 plus commission.
Required Qualifications
- 2+ years of customer success, account management, or sales experience in a competitive SaaS environment
- 2+ years working with Enterprise level accounts
- Have a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and operate
- Excellent communication skills, including issue tracking, triaging and crisis management
- Ability to efficiently manage multiple customer projects simultaneously
- Communicates with internal and external customers and all levels of management
- Effectively communicate technical information to non-technical audiences
- Delivers informative, well-organized presentations
- Understands how to communicate difficult/sensitive information tactfully
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships
- Manages client expectations effectively
- Self-motivated, collaborative and scrappy team player with innovative ideas to inspire customer loyalty and adoption
- Ability to work a minimum of three days per week from one of our office locations
Desired Qualifications
- General understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus!
- Bachelor's Degree or Master's Degree preferred
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