Customer Success Manager, Enterprise
Hybrid · Sydney, New South Wales, Australia
Job Summary
Customer Success Manager, Enterprise at Shippit oversees a focused portfolio of 20–30 enterprise accounts, driving adoption, identifying growth opportunities, and coordinating across Product, Commercial Shipping, and Support teams. The role emphasizes data-led portfolio health monitoring, ongoing engagement rhythms, senior stakeholder relationship management, and collaboration with the sales team to drive revenue growth, renewals, and reduced churn. The candidate should bring tenured enterprise customer-success or account-management experience, strong relationship-building with senior stakeholders, data fluency for account health insights, familiarity with logistics KPIs and fulfillment platforms (TMS/WMS/FMS), and the ability to align customer goals with platform capabilities to deliver measurable outcomes. The position supports a flexible hybrid work setup in Sydney, Australia, with a global, diverse team and growth opportunities across learning and development, culture, and employee benefits.
Required Qualifications
- Tenured experience in customer success, account management, or a customer-facing consulting role
- Demonstrated track record of retaining and growing a portfolio of complex, high-value enterprise accounts
- Experience managing strategic relationships with senior stakeholders in large organisations
- Strong commercial acumen and the ability to connect customer goals to platform capability
- Confident working with data to understand account health, identify risk early, and surface opportunities
- Familiarity with logistics KPIs, carrier networks, and fulfilment operations; exposure to TMS, WMS, or FMS platforms is a plus
- Experience leveraging AI/ML or analytical tools to support customer success outcomes and strategic planning
- Clear, structured communicator for C-suite and cross-functional internal briefings
Desired Qualifications
- Tenured experience in customer success, account management, or a customer-facing consulting role
- Experience managing strategic relationships with senior stakeholders in large organisations
- Experience leveraging AI/ML or analytical tools to support customer success outcomes
- Familiarity with logistics KPIs, carrier networks, and fulfilment operations
- Exposure to TMS, WMS, or FMS platforms
- Strong commercial acumen and data-driven in decision making
- Clear, structured communication skills for C-suite and cross-functional briefing
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