Customer Success Manager en alternance (H/F/D)

Onboard new clients by configuring accounts, training users, and guiding solution adoption. Monitor product usage across your portfolio to identify improvement areas, while handling Level 1 client requests and coordinating resolutions with Support, Product, and Data teams. Prepare business reviews featuring usage analysis and presentation decks, then contribute to detecting development opportunities on existing accounts by collaborating with commercial teams. Create and refine user guides, tutorials, FAQs, and training content. Maintain rigorous account health tracking in CRM and relay client feedback to Product for solution enhancements. Progress to managing accounts autonomously throughout the internship.