Customer Success Manager
On-siteChennai, Tamil Nadu, India
Job Summary
Build and nurture strong relationships with college students, faculty, HOD, and management to ensure their needs are met and exceeded. Analyze customer data to enhance experiences and drive business growth while researching and publishing insightful white papers that contribute to industry knowledge. Develop training materials, conduct product demonstrations, and document high-level strategies for accomplishing specific project objectives. Evaluate and refine onboarding processes, communication infrastructures, and customer success initiatives to support your mission to transform higher education colleges into vibrant, AI-driven learning campuses.
Required Qualifications
- Proven experience in people management
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Excellent presentation skills
- Flexibility to travel as needed
- B.Tech/M.Tech/BA/MA/MBA/BBA
Desired Qualifications
- A genuine passion for the education sector and a desire to enact change
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