Customer Success Manager
$60,000–$70,000 year
HybridChicago, Illinois, United States
Job Summary
Own customer onboarding, training, and ongoing support so clients fully adopt the Education Walkthrough platform. Stay proactively in touch at critical moments to catch usage gaps, upcoming deadlines, and role changes before they escalate. Build genuine relationships with school and district leaders to turn value into referrals and introductions. Manage renewals, identify natural expansion opportunities, and represent the customer voice internally to improve product features. Create and maintain self-service support documentation and enablement resources. Participate actively in daily account check-ins and keep clear records of every account. This entry-level Customer Success role supports over 500 districts globally and offers a competitive salary of $60,000-$70,000.
Required Qualifications
- A genuinely good person. Kind, warm, someone leaders trust and enjoy talking to, who can move a conversation past the purely transactional and connect with educators as people.
- A proactive problem-solver who's detail-oriented and thinks a step ahead.
- Loves data and making data-driven decisions. You enjoy looking at spreadsheets, asking questions, thinking strategically about issues, and building a case for your decision.
- Growth-minded. You naturally look for ways to add value, and you're comfortable asking for referrals and introductions once a customer feels the impact.
- A strong communicator, in writing, on the phone, and on screen.
- Coachable and eager to learn. You want to master our product and our way of doing things, and you get sharper with every account.
- Comfortable with technology and willing to learn our stack (HubSpot, FullStory, Slack, etc.).
- Previous experience with a CRM system is important.
- Curious about AI and comfortable putting it to work. You do not need to be an expert but you do need to have played with it and open to leaning in.
- 2+ years in a role where relationships and follow-through mattered. Could be from teaching, account management, client services, sales, coaching, hospitality, etc.
Desired Qualifications
- classroom teaching or school administration experience (a big plus for building instant rapport with educators)
- prior customer-facing or SaaS experience
- hands-on time with a CRM like HubSpot
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