Customer Success Manager, Dynalite
On-siteSydney, New South Wales, Australia
Job Summary
Lead and manage the global Dynalite System Expert team to ensure deep technical mastery across functional validation, troubleshooting, and system performance optimisation. Oversee end-to-end customer engagements, coordinating cross-functional teams to resolve issues and driving business support enablers including training programs, ticketing systems, and knowledgebase development. Manage the UAT team to validate workflows, coordinate defect resolution, and ensure quality assurance of R&D deliverables prior to release. Proactively analyse the installed base to identify potential issues and provide input to the platform portfolio board for roadmap prioritisation.
Required Qualifications
- strong technical expertise in lighting controls or similar systems
- experience delivering and maintaining projects onsite
- Experience with Dynalite
- proven experience leading teams, ideally across multiple geographies
- confidence developing and guiding technical specialists
- experience in delivering and optimising support, knowledge and/or training structures for internal and external stakeholders
- focus on scalability and continuous improvement
- strong customer focus
- stakeholder engagement
- problem-solving capability
- valid Australia working rights
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