Customer Success Manager - Dutch speaking
HybridUtrecht, Utrecht, The Netherlands
Utrecht, Utrecht, The NetherlandsHybridFull TimeSmall
Full TimeSmall
Job Summary
Own a portfolio of customers and deliver on clear targets for retention, adoption, and expansion. Drive AI adoption at scale by helping customers activate AI Agents, AI Journeys, and automation for measurable impact. Spot and close expansion opportunities independently, from extra seats to new use-cases and plan upgrades. Turn usage data and health signals into sharp business reviews and next steps that keep customers growing. Partner with Onboarding, Solution Consultancy, and Product to set customers up for success and help shape the roadmap.
Required Qualifications
- at least 3 years of experience in customer success, account management, or a customer-facing SaaS role
- fluent in Dutch and English, both written and spoken
Desired Qualifications
- results-driven and comfortable owning targets: you track your numbers, know what moves them, and take ownership of hitting them
- genuine curiosity for AI and can hold a confident, practical conversation with customers about how AI tools work
- use data to prioritise, reading health scores, usage, and engagement signals and acting on them
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