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RoomRaccoonPosted 6 months ago

Customer Success Manager: Dutch Speaking

On-siteLisbon, Lisbon, Portugal

Full TimeSenior Level

Job Summary

Advise hoteliers directly on RoomRaccoon benefits, deliver product demos, and develop deep product knowledge while identifying upsell opportunities. Proactively engage stakeholders to understand business goals, conduct regular check-ins to monitor satisfaction, and provide training resources to empower users. Collaborate with sales teams to execute tailored expansion strategies and address churn risks through proactive concern mitigation. Serve as the primary point of contact for the Benelux region, leveraging Dutch language skills to build lasting relationships with key stakeholders.

Required Qualifications

  • Dutch and English
  • At least 3 years of relevant work experience

Desired Qualifications

  • Hotel sales &/or SaaS background
  • Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
  • Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
  • Drive to revolutionise hoteliers worldwide
  • Self-motivated & able to deliver under pressure
  • Team-player
  • Organised and great eye for detail
  • Affection for both international business & tech

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