Customer Success Manager
$150,000–$150,000 year
RemoteUnited States
Job Summary
Manage customer onboarding, facilitate technical integrations, and execute quarterly business reviews to drive adoption. Own the end-to-end lifecycle for active contracts, including seamless hand-offs from Account Executives and proactive renewal management. Cultivate deep relationships with IT leaders and executive sponsors to become trusted advisors while collaborating with expansion partners to meet quota targets for renewals and lift. Analyze engagement data to identify churn risks, execute proactive recovery plans, and act as the internal voice for high-severity support cases. Forecast pipeline accuracy using Clari, Salesforce, and Gainsight to maintain precise customer health scores. Partner with Sales stakeholders to validate ROI and articulate the DomainTools value proposition to secure long-term brand loyalty.
Required Qualifications
- 3+ years experience in global multinational account management roles working with technology solutions
- Direct account experience working with the largest global organizations (Global F100) and country governments
- Direct experience with cybersecurity solutions
- SaaS offerings experience
- Proven track record of success in both retention and expansion
- Ability to influence key decision makers
- Ability to negotiate effectively based on value and time to close
- An analytical approach to customer engagement, pipeline management, and improving overall customer success and support
- Ability to multitask and manage multiple priorities effectively
- Ability to collaborate internally to get things done
- Ability to be accountable for your performance based on assigned goals
- Be available to travel during the year to represent DomainTools at trade events and shows
- Meet or exceed role specific KPIs
Desired Qualifications
- Ideally within the Cyber Security industry
- DNS specific experience
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