Customer Success Manager
Hybrid · Kuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Own the end-to-end customer lifecycle for TabSquare clients in APAC, serving as the primary point of contact to drive adoption, retention, and expansion of AI-powered ordering and engagement tools. Build and nurture relationships with key stakeholders, understand business objectives, provide best practices and proactive recommendations, monitor usage metrics, and collaborate with sales, product, and global tech support to deliver permanent solutions. Conduct regular business reviews to assess customer health, inform renewal/expansion strategies, and advocate for customers internally to influence product development. Analyze data to provide actionable insights, and manage multiple accounts with strong project-management and communication skills. Travel to meet customers as needed to support business needs in a fast-evolving F&B tech space.
Required Qualifications
- Bachelor's degree in Business, Marketing, Hospitality, Technology or a related field is a plus
- 2+ years of experience in customer success, account management, project management or service related role
- Strong communication and interpersonal skills
- Proactive problem solver with a customer-first mindset
- Ability to travel as needed to meet customers and support business needs
- Good technical knowledge such as APIs, Point-of-sale and middleware interfacing is a plus
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