Customer Success Manager
$100,000–$115,000 year
RemoteUnited States
Job Summary
Own the relationship and outcomes for a portfolio of managed service customers, acting as the single point of accountability for onboarding, corrective action plans, and technical project execution. Manage internal team workflows and escalate risks with clear mitigation paths to ensure projects complete on time with zero surprises. Conduct structured quarterly business reviews, track KPIs, and identify upsell opportunities to drive retention and account expansion. Work remotely as a strategic advisor who surfaces issues before they become churn risks, utilizing internal dashboards to guide priorities and hold teams to deadlines.
Required Qualifications
- A minimum of 5 years of experience as a CSM in a tech-focused environment
- MSP experience
- Deep knowledge and understanding of IT systems and platforms
- Experience providing end-user technical support
- A+ certification
- Security+ certification
- Network+ certification
- AZ-900 certification
- CISM certification
- CCNA certification
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