Customer Success Manager (CSM) - SAP Academy for Customer Success - THAILAND (Hybrid)
HybridSales, São Paulo, Brazil
Job Summary
Complete a 10-month learn-apply program featuring classroom and field phases to master SAP Business Transformation Management and Supply Chain Management solutions. Immerse yourself in experiential learning focused on digital transformation, global intelligence, and AI fundamentals while receiving on-the-job training and mentoring from senior CSM professionals. Manage customer retention, drive value realization, and serve as the strategic point of contact for assigned solution portfolios from deal signature through system provisioning. Participate in intensive phases requiring full engagement, including four weeks across two trips in San Ramon, California, with limited vacation approval during critical times. This graduate-level opportunity within SAP Next Gen prepares you for a direct customer-facing role, offering a three-year journey to enhance productivity and foster leadership potential.
Required Qualifications
- 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management
- Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity
- A cooperative and productive approach to working relationships, internally and externally
- A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results
- An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI
- Strong Business Acumen, including demonstrated knowledge of business processes and/or industries
- Proficiency in English to engage with our global network
- A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment
- Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively
- Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement
- A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results-oriented approach and the courage to take initiative
- Knowledge in Business Process Management/Business Process Automation applications
- Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management
- Successful completion of a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team
- Immersion in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process
- Enhanced skills around solution portfolio, managing customer retention, and driving value realization
- Onboarding in local market with on-the-job training and mentoring by a senior CSM professional in the field
- Work both behind the scenes and directly with customers
- Full-time employment from day one with practical learning application for the role
- Move into a direct customer-facing CSM role in market upon successful completion of the program
- Continued mentoring and coaching support to accelerate growth
- SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications
- SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management
- AI Adoption Mindset
- Agentic AI Day-to Day Practice
- Context Engineering
- Three-year journey that drives accountability and enhances productivity
- Ability to make a quick impact in customer-facing roles
- Fostering career longevity and leadership potential
- Building a global network
- Collaborating with customers to solve real business challenges
- Gaining hands-on experience with world-class cloud solutions
- Learning in a dynamic environment
- Earning competitive pay and benefits
- Three days a week in the office or on-site with customers or partners
- Full engagement and presence during intensive phases of the program
- No vacation approval during some critical times of the program
- Permanent role eligibility for the SAP Employee Referral Program
- Background verification with an external vendor
Desired Qualifications
- Experience in consulting or account management
- Experience in AI fundamentals, uses, and ethics
- Demonstrated knowledge of business processes and/or industries
- A growing foundation in business acumen and emerging technologies, especially artificial intelligence
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