Customer Success Manager (CSM) - SAP Academy for Customer Success - Indonesia (Hybrid)

Job Summary

Required Qualifications

• •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management
• •Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity
• •A cooperative and productive approach to working relationships, internally and externally
• •A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results
• •An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI
• •Strong Business Acumen, including demonstrated knowledge of business processes and/or industries
• •Proficiency in English to engage with our global network
• •A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment
• •Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively
• •Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement
• •A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results-oriented approach and the courage to take initiative
• •Successful completion of a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role
• •Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process
• •Enhance skills around your solution portfolio, managing customer retention, and driving value realization
• •Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field
• •Work both behind the scenes and directly with customers
• •Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency
• •Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management
• •Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management
• •Knowledge of e-commerce, sales, customer service, and marketing processes
• •Knowledge in Business Process Management/Business Process Automation applications
• •Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI
• •Understanding of Integration, Application, Data, Infrastructure, and Security technology domains
• •AI Adoption Mindset
• •Agentic AI Day-to Day Practice
• •Context Engineering
• •Fully engaged and present during intensive phases of the program
• •No vacation approval during some critical times of the program