Customer Success Manager
$155,000–$175,000 year
On-siteNew York City, New York, United States or New York, United States
New York City, New York, United States or New York, United StatesOn-siteFull Time$155,000–$175,000 yearBachelors DegreeTechnologyMedium
Full TimeBachelors DegreeMediumTechnology
Job Summary
Manage customer relationships and provide technical guidance for cloud-based AI and ML solutions, including Kubernetes implementation. Conduct regular progress reviews to ensure key performance indicators and return on investment are met, while delivering training sessions and workshops on product usage. Resolve customer concerns to drive satisfaction and retention, and stay current on industry trends to offer strategic advice. Address ambiguous fact-sets in a fast-paced environment to help clients advance their AI strategies.
Required Qualifications
- Bachelor's degree in Business, Engineering, or a related field
- Proven experience in customer success, technical account management, or a similar role in a technology-driven environment
- Understanding of computing platforms, AI, and ML technologies
- Ability to communicate complex concepts in simple terms
- Strong interpersonal, communication, and presentation skills
- Demonstrated ability to build relationships at all levels within an organization
- Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.