Customer Success Manager

Customer Success Manager for Crisis24 based in Paris. You will be the primary point of contact for clients, ensuring satisfaction, long-term retention, and growth, and coordinating the training function. Responsibilities include driving client adoption of Crisis24 platforms and services, monitoring SLAs and KPIs, managing escalations with Operations and Global Operations Centers, collaborating with Account Management on renewals/expansions, onboarding new clients with Implementation teams, ensuring seamless integration of travel risk platforms and intelligence, coordinating with Product, IT, Intelligence, and Support, overseeing the Security Training programme end-to-end, and reporting training status with clear metrics. Required for success are strong relationship management, knowledge of risk management or travel risk services, interest in SaaS platforms, and excellent communication and coordination skills in a fast-paced, international environment; fluency in French and English is required (additional languages beneficial).