Customer Success Manager, Corporate Impact
$53,400–$70,300 year
RemoteUnited States
Job Summary
Build strategic relationships with executives and key stakeholders to drive usage and value realization of YourCause solutions. Develop and execute joint success plans supported by executive business reviews, while onboarding new customers and ensuring effective use of available resources. Monitor product usage and sentiment data to identify risks, respond to survey feedback, and proactively manage wellness plans for at-risk customers to protect recurring revenue. Collaborate with the renewals team to share insights for successful renewals and work with sales to identify expansion opportunities. Foster loyalty by developing customer champions through reference programs and events, encouraging best practices to drive engagement.
Required Qualifications
- 3-5 years of experience in Corporate Social Responsibility SaaS or the social good sector
- Proven success in relationship-building and customer service
- Strong communication and presentation skills
- Experience engaging with c-suite executives and managing sensitive discussions
- Ability to derive insights from data and demonstrate cloud technology
- Self-starter with a collaborative mindset and global perspective
Desired Qualifications
- Familiarity with Blackbaud solutions is a plus
- Passion for helping others and driving social impact
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