Customer Success Manager, Corporate
HybridLondon, England, United Kingdom
London, England, United KingdomHybridFull TimeFinancial Services SoftwareLarge
Full TimeLargeFinancial Services Software
Job Summary
Manage client engagement through virtual and in-person meetings, email, and direct calls to deliver value via platform adoption and use case mapping. Monitor usage, adoption, and account health while driving tailored strategies to unbarrier feature adoption and guide new clients through onboarding and training. Partner with sales and account management teams to strengthen adoption for renewals, leveraging analytics to anticipate risks and highlight wins. Act as the voice of the customer by collecting value stories and collaborating with cross-functional teams to articulate client needs and shape product strategy.
Required Qualifications
- 2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role
- Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes
- Comfortable using data to inform decisions
- Strong organisational and time-management skills
- A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration
- Excellent communication skills
- demonstrable track record for collaborating in a cross-functional environment
- Ability to be in our London office 1x per week
Desired Qualifications
- financial data experience
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