Customer Success Manager, Corporate
Hybrid · London, England, United Kingdom
Job Summary
The Customer Success Manager role at AlphaSense focuses on ensuring clients realize measurable outcomes from the platform by driving onboarding, adoption, and ongoing engagement. Responsibilities include engaging end users through virtual and in-person meetings, delivering tailored strategies to unblock feature adoption, guiding new clients through onboarding and best-practice adoption, and partnering with Sales and Account Management to support renewals and growth. The role emphasizes a data-driven mindset to anticipate risks, highlight wins, and communicate customer value across Sales, Support, Account Management, and Product teams. Strong emphasis on relationship-building, cross-functional collaboration, and proactive client advocacy to improve ROI and platform utilization.
Required Qualifications
- 2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role (financial data experience a plus)
- Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes
- Comfortable using data to inform decisions, with strong organisational and time-management skills
- A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration
- Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment
- Ability to be in our London office 1x per week
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