Customer Success Manager - Content
On-site · Bournemouth, England, United Kingdom
Job Summary
Own customer-facing content end to end for cybersecurity products and services, developing narratives that explain risks, controls, capabilities, and outcomes for general and senior audiences. Translate complex cybersecurity topics into executive-ready language while maintaining technical accuracy; collaborate with product managers, engineers, and platform leaders to drive adoption, engagement, and value realization. Interview cybersecurity practitioners and leaders to surface meaningful stories; support multimedia initiatives (videos, presentations, podcasts, events) and ensure messaging aligns with firm standards and regulatory considerations.
Required Qualifications
- Experience or equivalent expertise in content roles in product or technology
- Demonstrated experience translating technical concepts for non-technical or executive audiences
- Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels
- Exceptional writing and editing skills, with the ability to explain complex technical topics clearly
- Proven ability to learn new technologies and teach it to others
- Strong relationship-building, influencing, organizational, and project-management skills
- Comfort operating in regulated, risk-aware environments
- Willingness and ability to develop a strong, authentic interest in cybersecurity and the internal technology community
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