Customer Success Manager
Remote · France or FR
France or FRRemoteFull TimeSenior LevelNot SpecifiedSoftwareUnknown
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Unknown
Industry
Software
Job Summary
Own 10–15 enterprise SaaS accounts across Europe, driving expansion, renewals, and long-term value. Act as a trusted advisor to senior stakeholders; drive adoption, QBRs, and measurable outcomes. Use data to identify growth opportunities and mitigate risk. Lead stakeholder alignment, roadmap planning, and value realization. Partner cross-functionally to resolve issues and optimise customer experience. Operate as a consultant, coach, and strategic partner—curious, proactive, and focused on delivering customer impact.
Required Qualifications
- Enterprise SaaS account management experience
- strong stakeholder management
- consultative mindset
- data-driven decision making
- ability to guide executives and challenging thinking to drive outcomes
- clear and credible communication with technical and business audiences
- proactive and curious mindset
- experience with cross-functional collaboration to resolve issues
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