Customer Success Manager
$58,240–$64,480 year
On-siteLos Angeles, California, United States
Job Summary
Manage a portfolio of high-touch customers as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings. Promote adoption of Compass technology by providing 1:1 support, strategic recommendations, and group training sessions. Provide essential marketing support by creating collateral from templates and acting as a liaison for complex requests. Partner with the Onboarding team on logistics for welcoming new customers and support ongoing projects like new office openings and M&A activity. Serve as a mentor to Agent Experience Coordinators by managing escalations and championing feedback on behalf of agents. This role is 100% in-office in Brentwood, CA, with a standard base pay of $28.00 - $31.00 per hour.
Required Qualifications
- 2-3 years of experience in customer service, training, office management, hospitality, or operations
- Ability to establish credibility with key agent decision-makers and influencers
- Great listening skills, connects well with others, and is empathetic of the customer's pain points
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Skilled communicator with great interpersonal skills, ability to build and manage relationships
- Meticulous attention to detail, highly organized
- Ability to work in the office during standard operating hours
- Ability to lift up to 25 lbs
Desired Qualifications
- Previous experience in real estate a plus
- Previous experience with live or virtual training a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
- Passion for supporting and serving agents trying to grow their businesses
- Strong creative writing skills and eye for design
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