Customer Success Manager
$56,160–$62,400 year
On-site · Sag Harbor, New York, United States
Job Summary
Customer Success Manager (Agent Experience Manager) based in Sag Harbor, NY, working in-office to manage a portfolio of high-touch real estate agents, train on Compass tools, create marketing collateral from templates, and collaborate with onboarding and marketing teams to support office openings and expansion initiatives. Responsibilities include 1:1 and group training, in-person and remote support, crafting collateral such as listing presentations and postcards, and driving adoption of Compass technology while mentoring junior team members. Requires 2-3 years in customer service/operations and comfort working with enterprise tools (e.g., Zendesk, Salesforce, Confluence). Strong communication, relationship-building, empathy for agent needs, and detail-oriented project coordination are essential.
Required Qualifications
- 2-3 years of experience in customer service, training, office management, hospitality, or operations
- Previous experience in real estate a plus
- Previous experience with live or remote training a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
- Strong communication and interpersonal skills; ability to build relationships with agents
- Ability to work in-office during standard operating hours
- Ability to lift up to 25 lbs
- Meticulous attention to detail and organizational skills
- Creative writing and design sensibility for marketing collateral
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