Customer Success Manager
$66,000–$66,000 year
On-siteLincoln, Nebraska, United States
EXPIREDLincoln, Nebraska, United StatesOn-siteFull Time$66,000–$66,000 yearConstruction SoftwareMedium
Full TimeMediumConstruction Software
Job Summary
Proactively engage with customers to monitor account health, drive adoption, and reduce churn through targeted retention strategies. Educate clients on CompanyCam features and best practices while managing renewals and identifying growth opportunities with Account Managers. Partner with Sales, Marketing, and Product to align customer needs with business goals and develop training resources that improve usage. Work independently to manage a book of business, ensuring long-term value for contractors across commercial and home services industries.
Required Qualifications
- Experience in a customer-facing role
- Experience in a SaaS environment
- Strong written and verbal communication skills
- Proven ability to work independently while managing a book of business
- A high level of empathy and a customer-first mindset balanced with business goals
- Strong problem-solving and strategic thinking skills
- Ability to identify trends and opportunities through customer usage and feedback
- Location: Candidates must permanently and currently reside in Lincoln, Nebraska or the surrounding metro area
Desired Qualifications
- Bachelor's degree in Business Administration or Communications, preferred
- A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving
- A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems
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