Customer Success Manager
Hybrid · Minneapolis, Minnesota, United States
Job Summary
Proactive, relationship-driven full-time Customer Success Manager responsible for onboarding, retention, upsell opportunities, and cross-functional collaboration across US and Germany; manages onboarding, product training, KPIs, and customer feedback to drive measurable outcomes while focusing on net revenue retention and expansion via collaboration with account and program management teams. Requires experience in software customer success or account management, familiarity with HTML/CSS, and use of AI tools (e.g., Claude); strong project management and communication skills; able to work with a distributed team and across time zones; US citizenship required.
Required Qualifications
- 3-5 years proven work experience in software customer success, account management, or innovation management
- Familiarity with basic web technologies (HTML, and CSS) to troubleshoot simple platform or integration issues
- Experience using AI tools such as Claude in a SaaS environment
- Experience delivering value through customer experience and relationship management
- Strong project management skills (timelines, coordination, and budget management)
- Excellent written and verbal communication skills
- Customer-oriented mindset with strong problem-solving ability
- Ability to thrive in a fast-paced, dynamic environment
- Comfortable working cross-functionally with a distributed team spanning the US and Germany, including coordination across time zones
- U.S. citizenship required
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