Customer Success Manager
On-site · Austin, Texas, United States
Austin, Texas, United StatesOn-siteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Customer Success Manager to build, retain, and grow a book of mid-market customers; drive product adoption and ROI, own renewals and expansion, and serve as the voice of the customer across Sales, Services, Product, and Engineering. This is a full-time, in-person role based in the Austin, TX office; duties include monitoring product usage, conducting business reviews, on-site meetings, and fostering cross-functional collaboration to ensure customer success.
Required Qualifications
- 4+ years of customer success management, account management, relationship management, or management consulting experience focused on Mid-Market customers
- Post-sale experience is required
- Demonstrated history of successful software customer service with proven experience renewing and expanding existing contracts
- Strong empathy for customers AND passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- History of servicing large, complex organizations with demonstrated ownership of all aspects of a market segment
- Goal and results-oriented, optimistic, value-added mindset, proactive, and easily adapts to change
- Successful candidates are innovative, persuasive, and creative and have a genuine curiosity about their customers’ business
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