Customer Success Manager - Clinical Operations
Remote
Job Summary
As a Customer Success Manager, you will ensure customers succeed using Veeva's Clinical Operations products and services. Responsibilities include supporting 4-6 large global customers post-implementation, serving as a trusted advisor, leading meetings to demonstrate success, providing strategic guidance based on business goals, and facilitating collaboration opportunities. Required qualifications include over 7 years of experience in Clinical Operations within the life sciences industry and consulting experience, along with managing key decision-maker relationships.
Required Qualifications
- 7+ years of experience in Clinical Operations within life sciences industry
- Experience working with or in large global pharmaceutical companies or Clinical Research Organizations (CROs)
- Customer-facing consulting experience
- Experience managing relationships with key decision makers and application owners
- Ability to travel up to 25%
Desired Qualifications
- 7+ years of working in software or consulting
- SaaS/cloud experience in Clinical Operations management
- Experience working with Veeva Vault
Additional Requirements
- Qualified candidates must be legally authorized to be employed in Europe
- Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position
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