Customer Success Manager - Clinical Operations
Hybrid · London, England, United Kingdom
London, England, United KingdomHybridFull TimeMid LevelNot SpecifiedEnterprise
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Enterprise
Job Summary
As a Customer Success Manager for Clinical Operations, you will ensure customer success with Veeva’s Clinical Operations products, acting as a liaison between Veeva and key stakeholders. Responsibilities include supporting 4-6 large global customers, providing strategic guidance, leading customer meetings, and fostering collaboration. This role requires 7+ years of experience in Clinical Operations, strong customer-facing skills, and the ability to manage relationships with key decision makers.
Required Qualifications
- 7+ years of experience in Clinical Operations within life sciences industry
- Experience working with or in large global pharmaceutical companies or Clinical Research Organizations (CROs)
- Customer-facing consulting experience
- Experience managing relationships with key decision makers and application owners
- Ability to travel up to 25%
- Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position
Desired Qualifications
- 7+ years of working in software, or consulting
- SaaS/cloud experience in Clinical Operations management
- Experience working with Veeva Vault
Additional Requirements
- Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position
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