Customer Success Manager
Remote · England, United Kingdom
England, United KingdomRemoteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Customer Success Manager responsible for developing and maintaining relationships with schools across England to ensure active product usage, renewals, and growth. Deliver training sessions, workshops, and webinars; monitor usage metrics; collaborate with Customer Success and technical teams to resolve issues; provide regular insights to management and drive customer-driven product improvements. Travel within the region is required and the role operates within a fully remote-friendly setup.
Required Qualifications
- Experience in a similar Account Manager or customer success role is highly regarded
- Background in Teaching, Education or EdTech is preferable
- Comfortable working to revenue targets with the existing customer base
- Strong communication and interpersonal skills, with the ability to build rapport with customers
- Problem-solving mindset with a customer-centric approach
- Ability to manage multiple priorities and work independently
- Ability to work autonomously and to take responsibility for the customer journey
- Passionate about online learning and education technology
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