Customer Success Manager
On-siteWashington, United States
Job Summary
Understand clients' most important needs and provide an outstanding customer experience while ensuring maximum value from products and services. Build lasting relationships with public sector clients, identify upsell opportunities within existing accounts, and take client feedback to collaborate with Sales and Development teams for optimal product experiences. Develop and implement risk mitigation strategies to ensure customer retention while consistently exceeding customer success metrics and targets. Requires 3+ years of Customer Success experience, ideally within SaaS, with proven ability to exceed targets and excellent verbal/written communication skills. Regional and national travel to events as needed.
Required Qualifications
- 3+ years of Customer Success experience
- Proven ability to develop and implement risk mitigation strategies and ensure customer retention
- Strong track record of consistently exceeding customer success metrics and targets
- Excellent verbal and written communication skills
- Ability to travel to various local and national events
- Passion for client satisfaction
- Ability to build and nurture strong relationships with clients and stakeholders
Desired Qualifications
- Venture-backed, start-up experience
- Prior Customer Success experience with public sector clients
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