Customer Success Manager - China
On-siteBeijing, Beijing, China
Job Summary
Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into product decisions that simplify usability. Work closely with the Adops and Sales teams to drive revenue, enhance campaign performance, and create tailored media buying strategies for new clients. Review campaign performance to provide detailed feedback on setup adjustments and educate clients on new platform features, DSP partners, and programmatic buying practices. Ensure success as clients adopt the platform by identifying business objectives and strengthening relationships within the Chinese digital advertising ecosystem. Fluency in Mandarin Chinese and professional English proficiency are required, along with the ability to analyze significant data and manage multiple accounts across diverse industries. Attend client meetings and travel within China as needed to support local business culture and industry events.
Required Qualifications
- Experience in advertising technology or a related field
- 3+ years of experience in a DSP/programmatic work environment
- Ability to adapt quickly to a rapidly changing technology environment
- Ability to learn complex software applications and thrive in a fast-paced, digital environment
- Excellent written and verbal communication, organizational, & time management skills
- A passion for achieving higher levels of growth and development
- Ability to assist, manage and abide by client's needs and work with complaints in a concise and respectful manner
- Comfortable working with multiple clients and accounts at a time across a diverse set of industries
- Ability to analyze and interpret significant amounts of data
- Fluency in Mandarin Chinese is required, with professional proficiency in English
- Strong understanding of the Chinese digital advertising, mobile, and programmatic ecosystem
- Experience working with advertisers, agencies, app developers, or publishers in China or the Greater China region
- Ability to build strong relationships with local clients and communicate effectively within the Chinese business culture
- Experience managing campaigns or client accounts across both local and international markets is preferred
- Ability and willingness to attend client meetings, industry events, and travel within China when required
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