Customer Success Manager (Channel Partners)

Achieve world-class customer satisfaction and retention metrics by effectively managing a dedicated territory and driving renewals and expansions. Coach and enable partner Customer Success Managers (P-CSMs) to excel in customer success, own and resolve customer escalations, answer policy and license questions, contribute to best practices, and collaborate with cross-functional teams to ensure successful outcomes for customers across the partner ecosystem. The role requires strong communication, relationship-building with C-level executives at large companies, and the ability to thrive in a distributed, remote-first work environment.