Customer Success Manager
HybridBrisbane, Queensland, Australia
Job Summary
Manage a portfolio of up to 300 automotive dealer clients as the primary point of contact, delivering proactive support, actionable insights, and best-practice guidance to drive product adoption and retention. Build trusted relationships through a digital-first engagement model by educating customers on new features, optimizing subscriptions, and identifying growth opportunities. Collaborate with State, Enterprise Customer Success, and Onboarding teams to support contract management, onboarding, and re-engagement initiatives while using performance reporting to identify opportunities for improved engagement. Work independently in a fully virtual environment to consistently deliver outstanding customer outcomes across the entire customer lifecycle.
Required Qualifications
- Experience in Customer Success, Account Management, Client Services or a similar customer-facing role
- Proven ability to manage a large portfolio of customers in a structured, organised and proactive manner
- Strong relationship management skills with the ability to build trust, influence stakeholders and deliver exceptional customer experiences through digital engagement
- Experience using customer insights, reporting and data to identify opportunities, manage risk and support decision-making
- Excellent communication skills, with the ability to confidently present insights, recommendations and solutions to customers
- Strong organisational and time management skills, with the ability to manage competing priorities and multiple customer relationships simultaneously
- Ability to work independently in a virtual environment while maintaining a high level of accountability and initiative
- Experience supporting customer onboarding, product adoption, training or retention initiatives
- Commercial acumen with the ability to identify growth opportunities and collaborate effectively with sales and cross-functional teams
- Experience within the automotive industry or working with automotive dealerships
- Tertiary qualifications in Business, Commerce, Marketing or a related discipline
- Successful candidates joining the carsales team will need to complete a National Police Record check
- Successful candidates joining the carsales team will need to have full-time Australian working rights
Desired Qualifications
- Experience within a SaaS, technology, digital or subscription-based environment
- Experience within the automotive industry or working with automotive dealerships is highly regarded
- Tertiary qualifications in Business, Commerce, Marketing or a related discipline are advantageous
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