Customer Success Manager
On-siteRidgeland, Mississippi, United States
Job Summary
Proactively own and manage multiple high-visibility customer relationships while serving as the single point of contact for concerns. Drive issue resolution using standard processes, track and escalate tickets, and provide timely status updates with root-cause analysis. Understand customer goals to align IT and business objectives, document procedures, and facilitate revenue opportunities within existing accounts. Recognize and resolve systemic issues to prevent recurrence, provide product improvement recommendations, and negotiate priorities with internal stakeholders. Meet regularly with Service Owners and Systems Admins to align on needs, ensure SLA compliance, and maintain accurate ticket data. This role offers a springboard into strategic customer management and technical relationship development at C Spire, with opportunities to grow across all areas of the company.
Required Qualifications
- At least one year experience in progressively responsible roles related to technical account management
- Strong leadership, communication, and customer service skills
- Proven success working with customers and providing a differentiated level of service
- Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing a computer screen
- Must be able to work flexible hours including evenings or weekends as business needs require
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.