Customer Success Manager

Customer Success Manager for Box’s East region (New York-based, hybrid in-office 3 days/week; travel within East region). Own a portfolio of SMB accounts, drive adoption, and partner with customers to deliver measurable outcomes. Lead discovery, value reviews, and product demos that tie business goals to outcomes. Maintain forecast- and health-tracking across systems; build account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value. Collaborate cross-functionally to remove roadblocks and deliver solutions; prioritize customer meetings (virtual and onsite) to accelerate impact. Surface insights to influence territory planning and process improvements. Champion a growth mindset and experiment with AI-enabled workflows to scale customer success. WHO YOU ARE: 2+ years in customer success, account management, or related client-facing roles; strong relationship management and communication skills; comfortable leading demos and executive conversations; operationally rigorous with experience in forecasting and health tracking; growth-minded, coachable, and adaptable; able to manage a mixed SMB portfolio with impact across multiple accounts. Hybrid: Based in New York with 3 days/week in-office; travel within East region as needed. Box does not provide relocation assistance for this role. This role is based in the United States with a US pay range of $86,500—$108,000 USD; eligible for equity and benefits.