Customer Success Manager
$86,500–$138,500 year
HybridSan Francisco, California, United States
Job Summary
Own a book of Mid-Market accounts and build trusted partnerships that drive adoption, renewal, and growth. Lead discovery, value reviews, and product demos that tie business goals to clear outcomes. Maintain operational rigor across systems—forecast renewals, track health, and prioritize actions based on signals. Build account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value. Collaborate cross-functionally to remove roadblocks and deliver solutions that matter. Prioritize customer meetings (virtual and onsite as needed) to accelerate impact across your territory. Surface insights from your portfolio to influence territory planning and process improvements. Champion a growth mindset and experiment with AI-enabled workflows to scale customer success. Hybrid: Based in San Francisco with 3 days/week in-office; travel within the region as needed.
Required Qualifications
- 2+ years of customer success, account management, or related client-facing experience managing a book of business
- Proven track record of ownership and proactive problem-solving that led to measurable customer outcomes
- Strong relationship management and communication skills
- Comfortable leading demos and executive conversations
- Operationally rigorous with experience navigating business systems for forecasting and health tracking
- Growth-minded, coachable, and adaptable
- Comfortable managing Mid-Market portfolio
- Hybrid: Based in SAn Francisco with 3 days/week in-office
- travel within the region as needed
- Boxers are expected to work from their assigned office a minimum of 3 days per week
Desired Qualifications
- Experience in SaaS or with non-traditional backgrounds that demonstrate strong account ownership is welcome
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