Customer Success Manager
Hybrid · Milan, Lombardy, Italy
Job Summary
Customer Success Manager for boards' enterprise customers in Spain and Italy. Drive value realization plans to prove tangible ROI, minimize churn, and advocate internally to ensure successful deployment and user adoption. As a cross-functional bridge between Sales, customers, and partners, you will plan and deliver outcome-focused kickoff meetings and regular business reviews, coordinate internal resources, and maximize value by ensuring customers have the necessary tools and resources. Requires 10+ years in enterprise-level CS/consulting/sales, strong presentation and client-management skills, experience with enterprise transformation and channel partners, fluency in Italian, Spanish, and English, willingness to travel to client locations in Italy and Spain, and a hybrid Milan-based schedule (3 days onsite, 2 days remote). Knowledge of ROI measurement, customer outcomes, and long-term relationships is essential.
Required Qualifications
- 10+ years of Enterprise-level Customer Success Management, Consulting or Sales
- Fluency in Italian, Spanish and English is mandatory
- Willingness to travel to the client’s location (Italy & Spain)
- Experience with enterprise transformation and/or project management skills/qualifications
- Strong presentation, client management and written communication skills
- Experience with channel partners and managing customers indirectly
- Ability to manage and support your own book of business
- Executive presence and ability to translate technical information to stakeholders
- Ability to handle multiple priorities and adapt to change
- Hybrid working schedule in Milan office (3 days onsite, 2 days working from home)
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