Customer Success Manager
On-site · Tokyo, Tokyo, Japan
Job Summary
Customer Success Manager to retain, grow, and advocate for Board customers across the journey from onboarding to lifelong advocacy. You will design value realization plans, drive adoption, minimize churn, coordinate cross-functional resources, deliver outcome-focused kick-offs and business reviews, and ensure customers have the tools and resources needed to realize measurable ROI. The role emphasizes building long-term relationships, collaborating with Sales and external partners, and communicating effectively with stakeholders to sustain growth and customer success.
Required Qualifications
- 3+ years of expertise in Enterprise-level Customer Success Management, Consulting or Sales.
- Ability to align the internal resources to meet and exceed the customer requirements and deadlines.
- Stellar presentation skills, client management and written communication skills.
- Experience of working with customers undergoing enterprise transformation ideally with organizational change management and/or project management skills/qualifications
- Strong channel partners experience and managing customers indirectly
- Fluency in both English and Japanese
- Willingness to travel to the client’s location as and when required
- Ability to manage and support your own book of business
- Professional curiosity coupled with a proactive and analytical customer driven mentality
- Executive presence and communication skills, ability to translate technical information to all involved stakeholders
- Ability to handle multiple competing priorities and adapt to change
- Capacity to remain calm under pressure but react with urgency
- Our Commitment to Diversity and Inclusion
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