Customer Success Manager
$80,000–$110,000 year
On-site · Remote, Oregon, United States
Job Summary
Customer Success Manager to partner with utility and financial-industry customers to turn data into action and drive measurable business outcomes. Lead strategic conversations, facilitate business reviews, identify opportunities for growth, and serve as the primary post-sale contact. Responsibilities include onboarding and product training, driving platform adoption, monitoring customer health and performance metrics, executing renewal and expansion strategies, and collaborating with Product, Engineering, Data Science, Sales, and Marketing to translate customer insights into product enhancements and improved experiences. The role emphasizes proactive guidance, relationship-building across levels from users to executives, and delivering data-driven recommendations that realize ROI for customers. The position requires strong communication, strategic thinking, and the ability to manage multiple relationships in a fast-paced, collaborative environment. Benefits include competitive compensation, health insurance, retirement plan, PTO, and a remote-friendly culture.
Required Qualifications
- Bachelor's degree or equivalent experience
- 3–5+ years of experience in Customer Success, Account Management, or another customer-facing role, preferably within a B2B SaaS or technology organization
- Experience managing a portfolio of customer relationships across different stages of the customer lifecycle while balancing recurring engagements and strategic initiatives
- Experience creating and delivering Executive Business Reviews, strategic presentations, success plans, or customer-facing recommendations
- Demonstrated ability to analyze customer data and performance metrics to develop actionable insights and tell compelling, data-driven stories
- Willingness to travel periodically for customer meetings, conferences, and company All-Hands events (approximately twice per year within the U.S.)
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