Customer Success Manager
$72,606–$90,758 year
On-siteMarkham, Ontario, Canada
Job Summary
Manage client relationships as the primary contact for contract performance, proposal development, and delivery. Schedule quarterly business reviews to meet service level agreements and update monthly and quarterly client reports. Collaborate with internal leaders to drive business growth, maximize profitability, and ensure operational KPIs are reached. Utilize Power BI to create interactive dashboards and reports while implementing best practices and continuous improvement initiatives. Work directly with clients to handle escalations efficiently and support regional directors in adopting productivity technologies.
Required Qualifications
- University Degree
- 5 – 10 years equivalent work experience in an environment with similar accountabilities
- Industry experience in IFM, Service Management, Customer Advocacy & Sales or Sales Administration & Management
- Proficiency in Systems both Client & Technical Services operating platforms
- Strong proficiency in Power BI
- Data collection and reporting experience
- Technical & financial business acumen for proposal and report development
- Demonstration experience developing and confidently presenting to clients
- Superior skills MS Office with a focus on Excel & Power Point
- Strong communications skills, both written and verbal
- Negotiation skills
- Limited travel required based on client footprint and needs
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