Customer Success Manager - Bengaluru
On-siteBengaluru, Karnataka, India
Job Summary
Facilitate YuCollect's solution adoption within client organizations by tailoring strategies to maximize effectiveness and engaging directly to understand specific needs and challenges. Monitor usage patterns to provide optimization guidance, conduct regular check-ins and training sessions, and quickly identify and resolve client issues while collaborating with internal teams on system or process challenges. Build long-term partnerships through strong relationship management, execute cross-sell and up-sell opportunities, and handle objections confidently. Requires extensive travel to engage with clients and fluency in the local language.
Required Qualifications
- Over 3 years of experience in the collections industry
- Focus on client adoption of technology or financial solutions
- Proven track record in developing strategies for increasing product usage and client satisfaction
- Strong domain expertise in collections
- Exceptional relationship management skills
- Effective objection handling
- Ability to identify and execute cross-sell and up-sell opportunities
- Proficient problem-solving abilities
- In-depth industry knowledge
- Fluency in the local language
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.