Customer Success Manager
$110,000–$135,000 year
On-site · New Brighton, Minnesota, United States
Job Summary
Lead, coach, and develop the Customer Success and Sales Support teams to support company goals and customer expectations. Oversee strategic customer onboarding initiatives for new and existing accounts, coordinating cross-functional onboarding efforts between multiple departments. Manage quotes, orders, bid packages, and customer account support while helping teams resolve customer, production, inventory, and operational issues. Drive continuous improvement initiatives focused on operational efficiency, communication, scalability, and customer experience. Serve as a key liaison between multiple departments to ensure customer commitments and operational priorities are executed, and develop operational reporting, KPIs, dashboards, and visibility tools to analyze workload and onboarding trends for strategic decision-making. Occasional national or international travel may be required.
Required Qualifications
- Bachelor’s degree in Business or related field or a combination of equivalent experience and education.
- 5+ years of experience in customer operations, sales support, customer success, business operations, or related field, with at least 2+ years of experience leading a team.
- Experience leading cross-functional projects and process improvement initiatives preferred, as well as advanced Microsoft Office proficiency.
- CRM and MS database (HubSpot) experience is a plus.
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