Customer Success Manager-Banking & Insurance Cluster
On-siteBø, Telemark, Norway
Job Summary
Manage post-sales customer relationships for enterprise clients across banking and insurance, serving as the single point of contact for projects and support escalations. Drive revenue ownership by collaborating with sales teams on renewals, upsell strategies, and contract negotiations to achieve monthly and quarterly targets. Conduct product demonstrations and quarterly business reviews to showcase platform capabilities while troubleshooting technical issues and guiding clients through API integrations. Coordinate cross-functional efforts with finance and engineering teams to ensure smooth project launches and transparent financial interactions.
Required Qualifications
- 2-6 years of experience in Software/Technical Account Management or Customer Success, preferably in a SaaS environment
- Strong technical knowledge, particularly in APIs and integrations
- Excellent listening and sales skills with a focus on relationship-building
- Proactive attitude, ability to manage multiple tasks, and thrive in high-stakes situations
- Experience in negotiating terms, pricing, and reviewing contracts
- Proficiency in maintaining accurate and timely information within CRM databases
- Must be able to lift 50 lbs
Desired Qualifications
- Previous Enterprise Sales/ Technical Account Management or Customer Success/ Consulting experience will help
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