Customer Success Manager (B2B SaaS)

Lead the strategic partnership with B2B clients from onboarding through continuous optimization of their sales and marketing processes. Act as the go-to person for product and strategy training via personal meetings, video calls, or webinars. Analyze usage patterns to identify opportunities for deeper value extraction and proactively deliver concrete recommendations. Optimize client workflows using SalesViewer® technology and co-develop sales concepts. Systematically collect customer feedback to drive product development improvements. Collaborate closely with sales, support, and product teams to ensure cross-functional knowledge sharing. Work directly with over 3,000 trusting companies to help them achieve measurable success.