Customer Success Manager
RemoteAustralia
AustraliaRemoteFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Manage assigned client accounts and ensure timely follow-through while proactively engaging with clients to understand their needs and guide them on best practices for using Convene. Build and maintain strong relationships with existing clients within the assigned region and identify creative opportunities to grow accounts through upselling and referrals based on customer needs. Attend weekly and monthly meetings to provide regular updates on account status, engagement, and opportunities, while maintaining accurate records of all interactions and activities in the CRM system. Report to the Regional Manager and Head of Global Customer Success.
Required Qualifications
- 1–3 years of experience in Customer Success, Account Management, Sales, Client Relationship Management, or a related role
- Strong client relationship management and communication skills, with the ability to understand customer needs and provide appropriate solutions
- Proactive and customer-focused, with the ability to manage multiple client accounts and priorities effectively
Desired Qualifications
- Experience in a SaaS environment is preferred
- experience in the IT or technology industry is also an advantage
- Experience using CRM systems is an advantage
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