Customer Success Manager
$105,000–$110,000 year
On-siteSan Francisco, California, United States
Job Summary
Own the end-to-end lifecycle of Ascend's highest-value insurance customers, serving as a trusted advisor to senior stakeholders while driving adoption, retention, and expansion. Manage mid-market and enterprise portfolios through regular executive touchpoints, leading business reviews, feature rollouts, and complex issue coordination with Product Support. Build foundational relationships with internal partners across Sales and Product to develop repeatable motions that surface customer insights for durable growth. Fully own post-implementation renewals and expansion motions in partnership with Sales, acting as the voice of the customer to inform product and process decisions.
Required Qualifications
- 3+ years of experience in related roles
- Prior experience managing high value enterprise customer relationships in B2B SaaS or Fintech environments
- Strong written and verbal communication skills with the ability to navigate executive level conversations and complex subject matter
- A consultative, relationship first approach to customer success with a proven track record of renewals and expansion
- Base Salary Range: $105,000-110,000
- All roles at Ascend are 5 days a week onsite at our beautiful office in SoMa!
Desired Qualifications
- Background in insurance, financial services, or fintech is a plus
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